Privacy Policy

Last Updated: January 1, 2024

KlickMove Logistics Pvt Ltd ("KlickMove", "we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website, services, or contact our team. By using our website (klickmovelogistics.in) or our services, you agree to the practices described in this Privacy Policy. If you have any concerns about your privacy, please contact us at info@klickmove.com or call 8826468031.

1. Information We Collect

• Personal information — name, phone number, email address, and pickup/delivery addresses.
• Business information — company name, GST details where required, cargo type and shipment history.
• Technical information — IP address, browser type, device identifiers and pages visited.
• Cookies & tracking data — used for site functionality, analytics and (with consent) marketing.

2. How We Use Your Information

• Processing shipments, bookings, quotes and customer accounts.
• Customer support and service communication (calls, SMS, WhatsApp, email).
• Service improvement, analytics and understanding how our website is used.
• Legal compliance, tax documentation, fraud prevention and claims handling.

3. Information Sharing

• We never sell your data to third parties. Period.
• Shared only with logistics partners/line-haul carriers strictly as required to complete your delivery.
• Payment details are processed by PCI-compliant payment gateways over encrypted connections — we never store card numbers.
• Disclosed to authorities only when required by law, court order or to protect our legal rights.

4. Data Security

• SSL/TLS encryption on all data transfers to and from our website.
• Secure servers with restricted, role-based access controls.
• Regular security audits and vulnerability assessments.
• Employee data-access limited to job requirement, under confidentiality agreements.

5. Cookies Policy

• Essential cookies keep the website functioning (forms, tracking, security).
• Analytics cookies (e.g., Google Analytics) help us improve — anonymized where possible.
• Marketing cookies are only enabled with your consent; you can opt out anytime.
• Our cookie consent banner lets you accept or decline non-essential cookies, and your choice is remembered.

6. Your Rights

• Request access to the personal data we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your personal data, subject to legal retention requirements.
• Opt out of marketing emails or SMS at any time via the unsubscribe link or by calling us.

7. Data Retention

• Shipment & invoice records: retained 7 years as required by Indian tax law.
• Marketing preferences: kept until you opt out.
• Account data: retained until you request account deletion.

8. Contact for Privacy

For any privacy-related questions, requests or complaints, please contact our Privacy Officer: