Terms & Conditions

Last Updated: January 1, 2024

1. Acceptance of Terms

By booking a shipment with KlickMove Logistics Pvt Ltd ("KlickMove"), using our website, or engaging our services in any manner, you ("the Customer") agree to be bound by these Terms & Conditions in full. If you do not agree with any part of these terms, please do not use our services. These terms apply together with any written quotation, invoice, or service-level agreement issued to you.

2. Service Agreement

KlickMove agrees to provide transportation, warehousing, and/or related logistics services as described in your confirmed booking. We act as a carrier and logistics service provider — not as a seller, buyer, or owner of your goods. We may engage verified partner carriers to fulfill routes outside our self-operated network; KlickMove remains your single point of contact and accountability.

3. Booking and Confirmation

A booking is confirmed only when you receive a written confirmation (SMS, WhatsApp, or email) with a tracking number. Verbal quotes are indicative until confirmed in writing. The Customer is responsible for providing accurate pickup/delivery addresses, cargo declarations, and recipient details. Errors in declaration may lead to delays, re-pricing, or refusal of carriage.

4. Pricing and Payment

• Rates are calculated on actual or volumetric weight (whichever is higher), distance, service mode, and any special handling.
• Quoted prices exclude GST unless stated otherwise; GST is charged at prevailing government rates.
• Payment terms: prepaid for retail customers; credit terms (typically 15 days) only for approved business accounts.
• Late payments attract interest at 1.5% per month on outstanding amounts, plus any recovery costs.
• Demurrage, re-attempt, or storage charges apply where delays arise at the customer's or consignee's end.

5. Cargo Restrictions

• Prohibited: hazardous/explosive materials, illegal goods, narcotics, arms & ammunition, live animals, currency, and items banned under Indian law.
• Restricted: perishables, liquids, and fragile goods require prior declaration and special packaging, and may attract additional charges.
• Dangerous goods (where accepted) are handled only by our DGR-certified air cargo team with full documentation.
• KlickMove reserves the right to inspect any consignment and refuse carriage of undeclared restricted items.

6. Liability and Insurance

• All shipments carry our standard transit cover; KlickMove's maximum liability under standard cover is limited to the lower of declared value or ₹10,000 per consignment unless enhanced insurance is purchased.
• Customers shipping high-value goods are strongly advised to opt for enhanced cargo insurance (available at a nominal percentage of declared value).
• Claims must be filed in writing within 7 days of delivery (or scheduled delivery date for non-delivery), with invoice/value proof and photographs.
• KlickMove is not liable for consequential or indirect losses (e.g., lost profits) arising from delay or loss.

7. Delivery Terms

• Published transit times are good-faith estimates, not guarantees, unless an express SLA is signed.
• Delays caused by weather, strikes, road closures, government action, or other force majeure events are outside our liability.
• If the consignee is unavailable, one free re-attempt is made; further attempts/storage are chargeable.
• Undelivered shipments unclaimed after 30 days may be disposed of per law after written notice, with proceeds offset against dues.

8. Cancellation and Refunds

Bookings cancelled before vehicle dispatch are refunded in full. Cancellations after dispatch incur charges proportionate to distance covered plus handling. Approved refunds are processed to the original payment mode within 7–10 working days. No-shows at scheduled pickup may be charged a token vehicle-assignment fee.

9. Dispute Resolution

We aim to resolve all concerns amicably — contact our support team first; most issues are resolved within 48 hours. Unresolved disputes shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, with a sole arbitrator appointed mutually. The seat of arbitration shall be Delhi.

10. Governing Law

These Terms & Conditions are governed by the laws of India. Subject to the arbitration clause above, courts at Delhi shall have exclusive jurisdiction over any proceedings arising from the use of our services.

11. Changes to Terms

KlickMove may update these terms from time to time. The current version is always available on this page with its "Last Updated" date. Continued use of our services after an update constitutes acceptance of the revised terms.

12. Contact

Questions about these Terms & Conditions?